Policies | Master Cars Hitchin | Hitchin

Who are we

We are Master Cars Hitchin and can be contacted on the below contact details:

  • Email: [email protected]
  • Telephone: 01462 457645
  • Address: 1-2 Bunyan Road, Hitchin, Hertfordshire, SG5 1NL

Why do we collect and use your personal information

We collect and use your personal information (namely, your full name, address, telephone contact details, email address) in order for us to process the purchase of one of our motorhomes/vehicles including to facilitate credit from one of the lenders or brokers on our panel to purchase one of our motorhomes/vehicles.

We collect and use your personal information (namely, your full name, address, confirmation of whether you have had any motoring accident or claims in the last 3 years and any criminal convictions or road traffic act offences, time in and time out) to provide you with an accompanied or unaccompanied test drive service.

We collect and use your personal information (namely, your full name, address, contact details and vehicle details) to provide you with vehicle maintenance services.

We collect and use your personal information (namely, your full name, address, email address and telephone contact details) to contact you about similar products and services that you may be interested in. Please note that you will have the opportunity to unsubscribe on each email marketing communication. You are also able to object to the use of your personal information for marketing purposes at any time and at no costs.

What happens if I do not provide my personal information

We need your personal information in order to provide our vehicle sales and maintenance service to you including the facilitation of credit (where required). If we do not collect your personal information we will not be able to provide our services to you.

Who will we share your personal information with

We will share your personal information with the lenders or brokers on our panel if you propose to fund the purchase by finance.

We may share your personal information with regulatory authorities such as HMRC and the Financial Conduct Authority where required to do so by law.

How long will we store your personal information

We will store your personal information for up to six years. This is to enable us to refer to our records in the unlikely event that you want to lodge a complaint against us within six years.

We will store your invoice details for vehicle sales, servicing and parts for up to 6 years for HMRC compliance purposes.

We will store your full name and contact details for marketing purposes until you communicate an objection to this use of your personal information or until you unsubscribe to any of our marketing communications.

What are your rights in relation to your personal information

Right to access 

You have the right to request copies of the personal information we hold about you at any time.

Right to rectification

You have the right to request that we correct any inaccurate personal information we hold about you.

Right to erasure

You have the right to request that we delete your personal information from our records.

Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed.

Right to restrict processing

You have the right to request that we restrict how we use your personal information.

Right to object

You have the right to object to the collection and use of your personal information at any time.

Right to data portability

You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.

How can I exercise my rights in relation to my personal information

You can exercise all of your rights by contacting us on any of the above contact details. 

How do I lodge a complaint about the use of my personal information 

You can lodge a complaint with us directly by contacting us on one of the above contact details. 

You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO are the regulator who makes sure that we use your personal information in a lawful way. 

You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113.




Cookie Information

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How to control and delete cookies

We do not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. Please be aware that restricting cookies may impact on the functionality of websites. We use a number of suppliers who also set cookies on our website on our behalf in order to deliver the services that they are providing.


List of the main cookies

Here is a list of some cookies that may be set by us while using our web site ASPSESSIONID and ASP.NET_SessionID allow us to recognise your requests from page to page. This allows us to remember your previous selections and choices, navigate back to previous pages etc. These cookies are removed when you close your browser.

AutoChat may be set if we use live chat on our web site. This is a web site analytic cookie.

Google.com provides web site analytics and may set the following cookies __utma, __utmb, __utmc, __utmz


Third Party Cookies

We use a number of suppliers who also set cookies on our website on its behalf in order to deliver the services that they are providing. We sometimes embed photos, video, social sharing icons and other content from external websites such as YouTube, Flickr and social networking sites such as Facebook, Twitter and Google+. As a result, when you visit a page with content embedded from one of these sites you may be presented with cookies from their website. We do not control the dissemination of these cookies. You should check the relevant third party website for more information about these. Here is a list of some cookies that may be set by our third parties while using our web site:

  • yahoo.com
  • twitter.com
  • api.twitter.com
  • addthis.com
  • youtube.com

Flash Cookies (local shared objects)

From time to time, we may use Adobe's Flash Player to deliver content. To improve user experience, Local Shared Objects - or Flash Cookies as they are commonly known - are employed to provide features such as auto-resume and for saving your preferences. Flash Cookies are stored on a user's terminal much the same as cookies are, however it is not possible to manage them at browser level in the same way. The Adobe website provides comprehensive information on how to delete or disable Flash cookies either for a specific domain or for all websites - see Here for details. Please be aware that restricting the use of Flash Cookies may affect the features available to you for Flash based applications.

Privacy


Information that is gathered from visitors

Almost all Web servers record users requests made upon them (such as the visitor's IP address, browser type, referring page and time of visit) in log files.


How the Information is used

The information is used to enhance the vistor's experience when using the website to display personalised content.

Personal data, such as names and email addresses will not be sold, rented or leased, and not kept longer than required to provide the service it was supplied for.

E-mail may be sent to you for the purpose you registered but will not be used for unrelated marketing.


Visitor Options

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