Customer Testimonials and Reviews


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Charlie Warren

Went today to view a BMW series 1 exclusive edition amazing car... great condition !! James was amazing , a great help !! Highly recommend these guys if you are looking to buy a car !! They have some great cars for sale !!

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George Marcos

Great experience from start to finish even tho the property is being refurbished. James was very helpful and knowledgeable. Car is amazing and was the 3rd one I viewed but def the best.

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James Creighton

Very helpful staff pleasure to buy from. Would highly recommend.

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Hannah Donald

Couldn't be happier with the customer service that we received from MasterCars. Our car was in a very bad way and they provided us with a courtesy car, 5 days insurance and managed to get our car fixed without us paying a penny, Thank you.

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William East

I was looking for a new car/came across master cars .spoke to James and he could not do enough to help me he was a pleasure to deal with . Will be definitely getting my wife's car from master cars.

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George Hutson

2nd purchase from master cars and once again the service was brilliant! Will be back for the next one ! Thank you again James and Tim, love the car!

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Mr Martin

I have purchased a few cars from here over the years. James has always been very professional and friendly, a pleasure to do business with.

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Michael and Jeanette

Dear Tim We had the pleasure of purchasing the Bentley Continental Convertible last week. Over the past few years we have experienced the level of customer service Jaguar have to offer. What I must say is ,it was an absolute pleasure it was purchasing a car from your dealership and the customer service provided by James.

We found him extremely efficient and very helpful and far exceeding anything we have experienced previously. We would just like to say what a credit he is to your company. We will have no hesitation recommending Master Cars Hitchin. Best regards Michael and Jeanette McNamara.

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Mr DS

Excellent service. The salesman even delivered the car to my door and completed all the paperwork for me.

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Rob and Alison

We brought a 10 plate galaxy from Mastercars, the car developed a fault after 50 miles which really upset us, but as it's a car these things happen. The service and help received from james was first class even with us moaning and demanding the car goes bk..the car was collected with a few hours and was repaired and returned back to us.

Please bear in mind we was 60 miles away, I was unhappy this happened and at first blamed master cars but the service and help throughout made us see just how good and honest mastercars are.. Im 100% sure we wouldnt of got this service from anyone else... Thanks for everything Rob and Alison :-)

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Gavin Moulds

I was extremely satisfied with this Dealer. James was professional, efficient, knowledgable and helpful. And did I mention......a great car. Definatelt recommended.

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Ray Jolley

Just bought a classic car , a Morgan, from Mastercars. Lewis was very helpful, nothing was too much trouble, he sent me photos, videos of the car showing all details etc. They even delivered the car to me (150mls+) on a transporter. Excelent car, excelent service. A very big thank you to Lewis and his team. From my experience, one can buy with complete confidence from this company.

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Gavin Theobald-Moulds

James was very professional, very thorough, very knowledgable and and helpful with the whole process. Excellent service. Excellent quality vehicle. Outstanding example to the industry.

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Bill Watson

Great van, great service, highly recommended will be back to see you for my next vehicle.

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David Robinson

Having just bought a car from Mastercars Hitchin I must say that it was a very pleasant experience! The salesman I dealt with (Lewis) was informative and helpful throughout the process, from test drive to closing the deal he was informative and professional.

With no high pressure selling and no rush to close I even enjoyed spending my money with them!

I will happily go again the next time I need to buy a used car.

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Keith Wilson

I brought my Land Rover defender V8 from master cars and happy with the service and after care that was supplied from all involved.

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Rodger Banks

Bought my 2nd car a Porsche Boxster from these guys,having got the 1st from the Bedfordshire branch at Tempsford. Great experience from start to finish, knowledgeable and professional service. No hesitation in recommending either branch.

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Nicola Harris

The Sales and After Care they gave me from start to finish I would have to definitely recommend their services for anyone looking for a good quality vehicle and excellent service with people that know what they are talking about.

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Ben Thompson

Very happy with the vehicle, thanks to Lewis for a smooth sale!

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Mr SW

1st class service. Totally professional with all help when needed at hand.

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Mr KJ

Very professional from the outset. Could not fault at all.

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Mr JL

They was very good sorted out every think for us we are very pleased with master cars

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Mr GH

A very professional service provided. The car although 2008 was spotless and as new. Excellent dealer

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Mr PM

From the first email I sent about a car I saw for sale there was a great level of professionalism. James was able to answer all the questions I asked about the vehicle and I felt confident in buying from mastercars.

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Mr KJ

Service was good and the manager made every effort to help me including changing ownership of vehicles and taxing my new one.

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Mr MW

I found this car sales very polite and helpful. They explained every thing in detail

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